Nails by Cindy

Booking: -Please book a base service + any add-ons at the time of scheduling to ensure enough time is reserved. *Appointments booked incorrectly may be rescheduled or canceled. -If you are unsure what to book, please review all service descriptions prior to booking. If you still need assistance, you may DM before scheduling. Waitlist: -If you don’t see a time that works, please join the automated waitlist. -Include your availability and preferences in the notes section. *You will be notified if a spot becomes available. Availability is first come, first served and must be claimed. A confirmation will be sent once your appointment is successfully booked Late Policy: -A 15-minute grace period is permitted. -Arriving more than 15 minutes late will result in your appointment being canceled and marked as a no-show. A 50% no-show fee will be applied. -If you are running late, you must call. Messages (DMs or texts) are not accepted as notice, as I may not see them while with clients. Cancellations & Rescheduling: -All cancellations or rescheduling requests must be made at least 24 hours in advance. -Appointments canceled within 24 hours will be subject to a 50% cancellation fee. -Clients with repeated late cancellations or no-shows will be required to place a $50 deposit to book future appointments. -Deposits are non-refundable for cancellations made within 24 hours of the appointment. -Deposits may be transferred once; additional changes will require a new deposit. 🚫 Booking Restrictions Repeated no-shows or chronic lateness may result in booking restrictions or permanent refusal of service. Fixes: -Notify me within 3 days if you experience an issue. -The fix must be scheduled within 1 week of your original appointment. *Concerns should be voiced during the appointment. Adjustments made after leaving the salon will incur a charge Cleanliness, Conduct, Safety, Etc.: -Please be courteous of other techs, guests, and property. -No animals are allowed unless properly documented service animals. -I do not work on severely damaged nails or open wounds. -No refunds. -Diabetic clients acknowledge that services are performed at their own risk and release the salon of liability for any related injury. -We do not perform ingrown nail removals. “Banned” or repeat late clients may be moved to Walk-In Only status or denied future bookings Right to Refuse: I reserve the right to refuse service to anyone for reasons including (but not limited to): -Disrespectful behavior -Unsanitary conditions -Health concerns or open wounds -Services outside my expertise Prices Subject to Change: As our industry and artistry evolve, our pricing may too. Adjustments reflect product quality, demand, education, and technique, the continued growth of skill. Your support allows us to maintain the high standard and care you deserve Thank you for understanding and supporting continued growth